About The Role

Do you thrive in a busy, customer-focused environment? Ready to get involved in a role that's always on the move?

Join East Kent Colleges Group as a Recreational Assistant and become part of a friendly team delivering exceptional experiences across our sports and leisure facilities!

We are looking for an enthusiastic and customer-focused Recreational Assistant to join our friendly team. This is a varied and rewarding role where no two days are the same. You'll play a key part in ensuring visitors, members, hirers and event guests enjoy a welcoming, safe and enjoyable experience at our sports centre.

As part of a close-knit team, you will support a range of activities, from sporting events and children's parties to long-term facility bookings. You'll help ensure our facilities are presented to the highest standards and are ready for use by a diverse range of customers.

Key responsibilities include:

Delivering exceptional customer service and creating a positive experience for all visitors and members.
Preparing sports centre facilities for hirers, ensuring spaces are set up safely and efficiently for activities and events.
Supporting the smooth running of events, parties and regular bookings across the centre.
Carrying out routine checks, cleaning and basic maintenance of gym and sports equipment to maintain high standards of safety and presentation.
Opening and closing the facility in line with operational procedures and security requirements.
Managing bookings and reservations, ensuring accurate records and effective scheduling of facilities.
Processing payments and handling customer enquiries professionally and efficiently.
Promoting a safe, clean and welcoming environment for all users of the sports centre.

This is a 20 hour per week position, offering great flexibility. The role includes two evening shifts between Monday and Thursday (4:30pm–10:30pm) and a regular Sunday shift (8:00am–4:30pm).

This role would suit someone who enjoys working with people, thrives in a busy environment and takes pride in delivering excellent customer service while contributing to the success of a vibrant community sports facility.

Alongside our priority of excellent student experience, we focus highly on our employees!

Here are just some of the benefits when working for East Kent Colleges Group:

Generous Annual Leave entitlement
Learning and Development Opportunities
Exclusive Discounts & Perks
Flexible Personal Leave
Competitive Pension Scheme

Full list of company benefits

About You

We are seeking an enthusiastic, proactive and customer-focused individual to join our team. The successful candidate will have excellent communication and interpersonal skills, a friendly and approachable manner, and a genuine passion for delivering exceptional customer service. They will thrive in a people-focused environment and be committed to ensuring every visitor enjoys a positive experience.

We are looking for someone who can demonstrate:

Confidence in handling customer enquiries, bookings and payments.
Excellent customer service and communication skills
A positive, friendly and approachable attitude.
The ability to work effectively both independently and as part of a team.
Strong organisational skills and attention to detail.
The ability to remain calm and professional in a busy environment.
Flexibility and adaptability to meet changing operational needs.

The ideal candidate will be a qualified first aider, have an understanding of a college environment and be able to work under pressure and cope with changing demands.

No need to spend time updating your CV, just click apply and complete our short application form. You can save your progress as you go, and we’ll review all applications and get back to all candidates after the closing date.

If you are interested in an informal chat about the role, or have any queries, please email us on [email protected]

About Us

Outstanding Ofsted Provider

East Kent Colleges Group is an Ofsted Outstanding rated provider. It is proud to be the first General Further Education college organisation in the country to have received the Outstanding grade against each of the strands under the new Ofsted inspection framework. An inclusive provider, our colleagues place our students and the communities we serve at the heart of everything they do across EKC Group and this is illustrated in our ‘Strong’ skills grading by Ofsted.

Commitment to Safeguarding

We are committed to safeguarding and promoting the welfare of children and vulnerable adults and we ensure that all staff are aware of their responsibilities for upholding these principles.

As a designated establishment, we are exempt from the Rehabilitation of Offenders Act 1974 and therefore have an obligation to carry out checks to ensure that staff are suitable to work with children and vulnerable adults. These checks include conviction/caution self-declaration, Enhanced DBS check and obtaining sufficient referencing.

It is a criminal offence to apply for a post which involves engaging in regulated activity relevant to children if you are barred from doing so.

If you are successful in being shortlisted to interview, your suitability to work with children and vulnerable adults will be explored as part of the interview process.

Commitment to Equality, Diversity and Inclusion

East Kent Colleges Group is an equal opportunities employer and welcomes applications from all members of our communities. We are particularly keen to increase the diversity of our staff body and encourage applications from candidates where there is underrepresentation in our workforce.

We are proud to hold the Positive About Disability Award and are a Disability Confident Employer. This confirms our commitment to interviewing all applicants who declare that they have a disability and who meet the essential criteria outlined in the person specification. With any successful candidate, we will explore any reasonable adjustments to a role due to a health needs or disability.

Similarly, we have a commitment to Care Leavers (Care Covenant Pledge) and to current or previous Armed Forces personnel (Armed Forces Covenant Pledge) with a commitment to interview applicants who meet the positions essential criteria and who have declared this on their application.

We welcome applications from anyone wishing to work flexibly and those considering a return to work from a career break.

We do not engage with agencies for permanent staff and have an in-house recruitment team.

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Recreational Assistant

About The Role

About You

About Us

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