The Yarrow

I have worked at The Yarrow hotel for 4 years and it has been an absolute pleasure working as part of EKC Group. Compared to many other hotels The Yarrow has training at its heart, which is one of the reasons I love my job. I have the pleasure of training professional skills to the next generation of hospitality leaders on a daily basis and get to see them develop and grow.

As an employee of EKC Group I also have access to a wide range of benefits such as our rewards system and staff discounts, and an outstanding pension scheme. EKC Group really does place the wellbeing of its staff at the core of its work, which also gives me a real sense of security working at The Yarrow.

Have you always wanted to work in hospitality?

It was something I’ve always wanted to do. I’m a big people person so I knew I wanted to help customers and develop myself. I studied Level 2 and 3 Hospitality at EKC Broadstairs College and got to work in The Yarrow during my placement, which I enjoyed. I got offered bank work during my Level 3 hospitality course, and I’ve kept progressing.

Why did you originally apply to work with EKC Group?

I was familiar with working here from my work placement. I knew the staff and they knew I worked well with customers and behind the bar, so I called and applied to work on the website.

Have you had any other roles within the organisation?

I started working at The Yarrow in front of house staff and have now I’ve progressed to a Head Waiter.

What do you enjoy most about working within the Group?

As I was a student here, I can relate when students come to The Yarrow, as I’ve been where they are now.

Do you have any career highlights or stand out moments from your time with the Group?

The highlight from my time here is the promotion. I thought starting at 16 it wasn’t going to be serious, but I love working here and being trusted as a Head Waiter was a big highlight for me. To step up and take responsibility as well as being trusted in this role.

What do you think are some of the most important qualities needed for your role?

I’d say the important qualities for my role would be discipline, people skills, initiative and thinking on the spot as well as good team leader skills.

What would you say to anyone else considering applying for the Group?

I’d say to definitely do it if you aren’t sure, it will help you so much in the future as it did with me. It has completely changed my mindset from not taking work seriously to loving working here. It's really helped me grow and I’ve changed as a person.