About The Role

Keep the college running smoothly from the heart of our brand-new Bench Street campus - where great administration makes a real difference every day.

Based at our brand-new Bench Street campus, part of EKC Dover College, you'll play a vital role in delivering efficient and professional administrative support as a College Services Assistant. Working as part of the College Support Services team, you'll help ensure the smooth day-to-day running of the campus while providing excellent service to students, staff and visitors.

In this varied role, you'll support key administrative processes including enrolments, applications, examinations and enquiries, maintaining accurate records across our corporate data systems. You'll also contribute to the operation of the Service Help Desk by monitoring and allocating logged jobs, liaising with relevant support teams, and coordinating pool vehicle bookings to keep services running effectively.

Hours per week: 22.5

Working pattern: Mon-Wed 1pm-5pm, Thurs 1pm-4.30pm, Fri 08.30 to 4.30pm

Salary per year: £15,897

Alongside our priority of excellent student experience, we also focus on our employees. Here are just some of our benefits when working for the East Kent Colleges Group:

Generous Annual Leave - 24 days FTE per annum +5 days after 5 years
Learning and Development Opportunities - 3-4 annual paid group development days, bespoke programmes e.g. Aspiring Leaders Development Programme and strong internal progression-1 in 3 roles are filled internally
Exclusive Discounts & Perks - Inc. restaurant, grocery, retail and holidays discounts as well as car leasing and tech purchasing schemes
Flexible Personal Leave - Time off for your child's first day at nursery or school, moving homes and for interviews
Wellbeing and Health Support - Generous sick pay, counselling services, discounted gym membership at Canterbury College
Culture and Recognition - Being part of Community Days, an annual Staff Celebration Day, and an eco-friendly organisation dedicated to reaching net-zero by 2030
Competitive Pension Scheme - 18% employer contribution

About You

We are looking for an organised and customer-focused College Services Assistant to join our team. Based at the reception area of our new Bench Street provision, you'll play a central role in supporting the day-to-day operations of the College. This is a varied position where no two days are the same, requiring you to balance administrative tasks with answering calls, welcoming visitors and responding to enquiries from students, staff and external stakeholders.

You'll thrive in a busy environment, have excellent attention to detail and be confident managing multiple priorities while maintaining a high standard of customer service.

Key responsibilities include:

Providing a professional and friendly first point of contact at reception.
Processing curriculum applications for upcoming academic years and current short courses.
Supporting student enrolment and maintaining accurate student records.
Assisting with timetabling and examination administration.
Responding to enquiries from students, colleagues and external partners.
Carrying out a range of administrative tasks to support the smooth running of the College.
Working accurately and efficiently to meet deadlines in a fast-paced environment.
Collaborating with colleagues across departments to deliver an excellent student experience.

If you're highly organised, enjoy working with people and take pride in delivering outstanding administrative support, this is an excellent opportunity to join a supportive team in a modern campus environment.

Ready to apply?

No need to spend time updating your CV, just click apply and complete our short application form. You can save your progress as you go, and we’ll review all applications and get back to all candidates after the closing date.

If you are interested in an informal chat about the role, or have any queries, please email us on [email protected]

About Us

Outstanding Ofsted Provider

East Kent Colleges Group is an Ofsted Outstanding rated provider. It is proud to be the first General Further Education college organisation in the country to have received the Outstanding grade against each of the strands under the new Ofsted inspection framework. An inclusive provider, our colleagues place our students and the communities we serve at the heart of everything they do across EKC Group and this is illustrated in our ‘Strong’ skills grading by Ofsted.

Commitment to Safeguarding

We are committed to safeguarding and promoting the welfare of children and vulnerable adults and we ensure that all staff are aware of their responsibilities for upholding these principles.

As a designated establishment, we are exempt from the Rehabilitation of Offenders Act 1974 and therefore have an obligation to carry out checks to ensure that staff are suitable to work with children and vulnerable adults. These checks include conviction/caution self-declaration, Enhanced DBS check and obtaining sufficient referencing.

It is a criminal offence to apply for a post which involves engaging in regulated activity relevant to children if you are barred from doing so.

If you are successful in being shortlisted to interview, your suitability to work with children and vulnerable adults will be explored as part of the interview process.

Commitment to Equality, Diversity and Inclusion

East Kent Colleges Group is an equal opportunities employer and welcomes applications from all members of our communities. We are particularly keen to increase the diversity of our staff body and encourage applications from candidates where there is underrepresentation in our workforce.

We are proud to hold the Positive About Disability Award and are a Disability Confident Employer. This confirms our commitment to interviewing all applicants who declare that they have a disability and who meet the essential criteria outlined in the person specification. With any successful candidate, we will explore any reasonable adjustments to a role due to a health needs or disability.

Similarly, we have a commitment to Care Leavers (Care Covenant Pledge) and to current or previous Armed Forces personnel (Armed Forces Covenant Pledge) with a commitment to interview applicants who meet the positions essential criteria and who have declared this on their application.

We welcome applications from anyone wishing to work flexibly and those considering a return to work from a career break.

We do not engage with agencies for permanent staff and have an in-house recruitment team.

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College Services Assistant

About The Role

About You

About Us

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